how to respond to good

Without details to go off of, it can be difficult to know how to respond. This classic therapy move really does make people feel heard and understood, and there are times when it can really save your bacon, like when you’re talking to your boss and you don’t fully understand what he/she wants. Connect with all your leads and customers in one place. While this can be upsetting to read, this type of negative feedback can be very helpful to your business in the long run. Discussing personal interests is a good way to wrap up your response while maintaining a professional tone. Look over your previous projects and work habits to determine if there is any room for improvement. Though it’s always nice to get high star ratings, a detailed review explains why the customer enjoyed your business. Change ), You are commenting using your Facebook account. Format your response.For your response to be clear and concise, you’ll want to make sure you organize your answer following a format or formula. Review responses also show that you value customer feedback and care to improve your customer experience. Your boss's email to you was private, so your response should be a private one as well. Your boss says, “You’re doing great, keep up the good work.” You say, “I’m glad to hear that. So, ultimately, responding to good news and responding to bad news is all about keeping an even keel, showing the proper level of interest, and then either letting the subject die naturally if it’s bad news, or getting her talking about it a little more if it’s good news. Thank the customer for their response and explain the steps you are taking to improve. How to respond to a positive review (4 steps) Step 1: Thank the customer for the positive review and be specific. Varying your approach ensures people know you took the time to absorb and respond to their thoughts. So, how do you respond to friendly suggestions? Don’t say “congratulations” on birthdays – say “Happy birthday!” instead! It really depends on the situation and person. It's more common and much, much more casual. Interviewers ask these kinds of questions in order to determine if you're a good fit for the job. Fortunately, in English, we have a word – Congratulations. Send Harry a card or letter saying, “Congratulations on your engagement,” or “Congratulations on getting married.”, Other than “congratulations” there are lots of other words that can be said in person such as, “Ah excellent!” “That is fantastic news!” “Are you excited?” “That is splendid news!” “Is it?” “Fantastic, good luck.”. When you have so much to do, it’s easy to stop responding or even keep track of all your reviews on multiple different platforms. Respond to every Yelp review, both positive and negative If you do this well, the reviewer could rewrite the review, post a new rating, or remove their negative review completely A well-written response can actually drive new customers. Great! JetBlue is also great at responding to negative feedback. Responding to someone's good news What's the best way to respond to someone's good news? Second, a response like this establishes the restaurant’s credibility — the chef is proving that he actually reads his reviews and values customer feedback because viewers can watch it happening for themselves. 5. If you don’t want to answer the entire question, find a part that you can address, says Sullivan. This is the easiest kind of review to respond to. The key is to respond promptly and show nothing but confidence. Some situations are disappointing, others are shocking and full of grief. Putting a lighthearted spin on one customer’s rant got them a lot of attention. Negative reviews that offer specific reasons can show you exactly where your business is missing the mark. When you tell you boss how much you appreciate the complimentary email, … Disclaimer: All comments are moderated. We reserve the right not to post any comment deemed defamatory, inappropriate, or spam. No one will expect to hear it, so … You didn't land the job — OK, life goes on. However, there is no need to say, “That’s fantastic news” when talking. Here are three specific elements to look for that make a customer review particularly valuable. Is 'Hello' the Surname of Alexander Graham Bell's Girlfriend. This is probably the most common interview question. ), but the most common response to just say Not much. These positive review response examples and templates should give you everything you need to identify and respond to good reviews. Stranger: “Why, thank you!” 2. END MUSIC William: Well, some interesting language there. The applicant starts the new position but realizes it’s not a good fit and leaves after a short time. Thank you for your review. JetBlue proves that your business’s response doesn’t need to be long-winded. Answer Part Of The Question. Accepting . Here are some quirky, humorous replies to the ‘how are you’ question. See how this review of a local coffee shop goes beyond the star rating. We can often use positive words like “fantastic” or “splendid” by themselves. You can either accept or decline. If you’re someone who doesn’t like bragging about yourself, these kinds of questions can be difficult to answer. When responding to this review, address each concern the customer has. Don't miss out on the latest from Birdeye.Get our newsletter. Oh stop it, you. There are few businesses who are better than JetBlue when it comes to responding to customer feedback. We can often use positive words like “fantastic” or “splendid” by themselves. Pretty good. So, imagine you just got one of those, “I just had these guys’ food and it tastes amazing! Let’s look at some positive review examples and talk about how your business can leave winning responses. Lastly, while you’re asking reviewers to share, you should be sharing as … This chalkboard not only shows passersby that the business has a fun vibe, it also proves that the owners actually read their customers’ feedback. Your friend’s mother passed away. Even better, it gives them something to ask you about. When a passenger complained about their broken television screen on Twitter, JetBlue responded instantly. And that is exactly why you should respond to positive reviews that you receive on your business’ listing. Thank you! How are you doing? Click on the menu and select “Reviews.” Best ways to respond to ‘What’s up?’ I’m just here, Holding up, Fine to the power of three, Fine, tired. Add words such as “fantastic,” “great” or “wonderful” – or use any other positive word. People will say all kinds of offensive things if they think you share their views. Responding to a Friend or Family Member: Say "You're Welcome!" See why more than 60,000 businesses choose Birdeye, Find out how Birdeye can help you automate your future growth, WebchatInboxVideo ChatReceptionistMass Texting, Home Blog Reviews Review Management Respond 5 Positive review examples: It’s all in the response. Pretty good; I’m well; I’m OK. Not too bad. Small talk yields small results. Comments do not necessarily reflect the views of "Impressions." What are some ways I take on more responsibility?”This is, perhaps, the easiest comment to give an employee who hasn’t done anything poorly—but who hasn’t necessarily done anything to stand out either, and it’s not very helpful. I'm hanging in there. If you want to get something valuable out of the meeting, don’t just say thank you; gently press your mana… We are happy that you had a good experience overall, but we are sorry to see that you are upset about [. This approach allows the transgression to be called out and its impact explained while the details of the incident are fresh in the minds of … But they’re a good way for the hiring manager to get insight into your personality, so it pays to prepare to answer them. How can you turn a negative review into a positive one? This is the most common way to … 50 Adjectives of Beautiful: The Story of Lizzie Velasquez. Engage and convert at every location with custom pages. To enliven your conversation, ask a few questions. Look no further. Sorry, your blog cannot share posts by email. Use humor in your response! Nothing. Do not respond with a one-word answer like “good” or “fine.” You can start with small talk, but don’t talk about the weather for more than a minute. Congratulations … These details will not only be appealing to prospects, but it will help you know what your business is doing well. If you have a good review, the way you respond to it is just as important as the way you would respond to a bad one. The answer to this question may seem obvious…a “good review” is when a customer leaves a 5 star rating of your business! Your friend Harry announces his marriage would take place next month. Not responding to negative reviews is seen in bad light and the only way to offset the damage is to respond to the reviews and bring forward your perspective while appeasing the reviewer in the best possible way. By the way, “Wow” – W-O-W – is a word used when really surprised by something – and pleased. Somewhere between better and best. How to respond to negative reviews – business owners guide. A good rule of thumb is if you are unsure this person can be trusted with your intimate secrets and/or you just feel uncomfortable, don’t feel obliged to offer more than a cursory response. It’s going to rain on your birthday. All the better now that you asked. Now that you know what to look for in a good review, it’s time to learn how to respond to them from these positive review response examples. But Birdeye’s review automation software can help with all that. Did the customer receive fantastic customer service? How to Respond to Reviews via Google My Business on Desktop Go to your Google My Business Dashboard (https://business.google.com). A good review should describe various aspects of the customer experience. Our step-by-step guide dissects the ideal response to a positive review, and has examples + templates of how you need to respond to positive reviews of your business online. The other person will appreciate your cheery response. This means give a polite non-answer that makes it clear you want this topic of conversation shut down. Once published, comments are visible to search engines and will remain in their archives. Nothing much. There are two common formulas you may consider: Present, Past, Future Past, Present, Future Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Sending an Email Response Respond to an email within 48 hours. “I’m really pleased to hear that…” and “I’m really happy for you.”. When … Play with different wording — this practice will come in handy in person, too. Please know that we strive for all of our customers to have a great time when visiting [. “Thanks for leaving a review, and mentioning our barista Jodi. We reserve the right to edit or delete comments. respond to someone’s good news Page 5 of 5 bbclearningenglish.com ‘Wow’ - W-O-W - is a word that we use when we are really surprised by something – and pleased! Having some success – opening a new business, buying a house, etc. I’ve been better. It’s often the first to … I’m fine. Start by thanking the customer for their feedback, then move on to an apology and what you are going to do to make the experience better for next time. In this review of Hard Rock Cafe, the customer mentioned the fantastic waitress they had by name. We are so sorry that you had a negative experience with us. Don't use the complimentary email you received from your boss to boast about your achievements to your co-workers. In reality, a “good review” goes far beyond a star rating. This one is bound to get a laugh. Getting engaged or married 2. Every employee is free to use emojis and includes their favorite shade of hair dye as a sign-off signature. So a sample response letter to complaint can be used to take reference to the guidelines and the manner in which the company can respond to such complaint letters. … When customers and prospects feel like they know the chef, they are more inclined to return to Seastar Seafood Restaurant and Raw Bar time and time again. Learn from these positive review examples and start engaging with your customers today. The image below is a great example of how a business can respond to negative feedback. Was an employee particularly helpful, and did the customer leave the employee’s name in the review? Remember that any good news embodies some elements of surprise; therefore, use phrases like, “Is she!” or “Wow, I didn’t know that!” in your response. The hair dye company oVertone does a great job at using their brand personality in every response. Expect the review to be constructive. Tell me about yourself. Your colleague lost her job. Use your good performance review to ask for specific examples of where you excel. Even the most frustrated customer is not necessarily a lost cause. Friend: “Not as good as you.” 3. This will make customers more excited to engage with your business. Change ), You are commenting using your Twitter account. Whether the reviews are on Facebook, Google, Yelp, or other industry websites, 5-star reviews help build your reputation, increase trust, and … These two phrases might come in handy. Thank you for your feedback! Receiving an award or recognition (for example, “Employee of the Month”) 7. Share The Positive Review. Offer to follow-up privately. There are different ways to respond to emails professionally, depending on your intention in the email. A friend is getting a divorce. 3. Responding to every customer review is easier said than done. Take ownership for where you went wrong, and explain how you are planning to improve. … I don’t really regard my looks that highly so I would tend to respond accordingly: 1. Just the same old same old; Yeah, all right. This is an enthusiastic, excited response. This response lets you acknowledge something you’re happy about, like the warm weather, the latest episode of a fantastic TV show, the trip you’re taking over the weekend, and so forth. A good response can resolve the issue and assure new customers that any problems have been resolved Chef John Howie uses YouTube to respond to Yelp reviews of his restaurant, Seastar Seafood Restaurant and Raw Bar, in a creative and personable way. Having a baby 3. Very well, thanks; I’m hanging in there. Leonardo da Vinci: Part 6 - Did He Believe in God? Positive reviews are a great way to boost employee morale and keep your team motivated to deliver awesome experiences every day. Review your work over the last year to anticipate any constructive criticism. In response, friend B doesn’t simply ask How are you? Even a quick thanks goes a long way. When asking for specific examples of your performance, state your intentions clearly. 93% of travelers look at online reviews before they book a hotel. Instead of this sandwich shop getting discouraged by negative Yelp reviews, it actually used them for marketing content. Respond immediately. Respond by repeating before commenting. There are a lot of ways to express gratitude. Let your customers refer your business to family & friends. This type of review response is advantageous for a few reasons. I just want to play you a couple of other phrases that you might find useful – here’s the first one: Example Elena: I’m really pleased to hear that. “You can say, ‘I appreciate that this is of interest, right now. Negative reviews can be a big pain for businesses. 78% of travelers say that “a management response to a good review makes me think highly of the hotel.” By responding to at least some of your positive reviews, you have the opportunity to influence prospective guests at a critical stage in the booking process. What Does LOL, LMAO, ROFL, BRB, AFK, TY, THX, etc., Mean? First, by posting these videos, Chef Howie reaches a broader audience than just Yelp users. Positive online reviews are online marketing gold. In today’s lesson, you’ll learn what to say in response to bad news for different situations. ( Log Out /  This tells your manager you’re interested in learning more about what the organization values. Add words such as “fantastic,” “great” or “wonderful” – or use any other positive word. Here are some templates showing how you can respond to positive reviews, negative reviews, and everything in between. What the Interviewer Really Wants to Know . A few phrases for accepting a suggestion are: That’s a good/great idea! I’m alive. However, there is no need to say, “That’s fantastic news” when talking. Click on the correct location (if you have multiple locations). If you do not want your identity connected to comments on this site, please refrain from commenting or use a handle or alias instead of your real name. Say “Congratulations” when something good happens to a person: 1. Paintings With Navels of Adam and Eve – Part 1. Need help getting started with your review responses? Ensure the reviewer knows a real person is behind your reply by thanking them for something specific they said. Some use the words “how” and “what” in phrases such as, “How splendid!” or “What splendid news!” However, they are quite old-fashioned. Email for acknowledging the receipt of an email is usually straightforward and direct, but most other replies require carefully crafted responses. Videos are also shared more often than other forms of media, so this can help increase visibility for the restaurant. Take a look at how Hard Rock Cafe responded to that positive review: When you respond to reviews, don’t be afraid to show your company’s brand! When it comes to online reviews, a high star rating isn’t enough to set your business apart from the competition. I’m good. Change ), You are commenting using your Google account. Did a review give you a high star rating but mentioned some negative experiences in the review response? Did the customer mention other elements of the customer experience, like a great website that was easy to use? This opened up a personalized conversation, and both parties could come to a solution. If you don't care as much about grammar, you can answer "Good" or "Pretty good". 50 ways to respond to the question “how are you”. "Love me or hate me, both are in my favour, ..." Did William Shakespeare Really Say That? You can respond to the question by saying what you’re currently doing (e.g., I’m working, just studying, etc. People will expect you to say “good” or “fine,” so surprise them by coming up with an unexpected answer. Most people know how to say 'congratulations' - but what other words, phrases and strategies are useful? If I Was Any Finer, I'd Be China. ( Log Out /  The right review response from your business can make a 5-star review even more powerful and minimize the damage of a negative one. If you're doing a good job, it shows in your interaction with colleagues and the way your perform your job duties. Here are some tips to help you be an active-constructive responder: Listen actively and … It's always good to ask a question back to the other person if you want to continue the conversation. For … Our platform allows you to monitor and respond to reviews from hundreds of sites in a single dashboard, sending you new review alerts via email or SMS so you can stay on top of customer feedback – automatically. But you maintain a positive relationship with the employer and that could go a long way. (Say it like you’re receiving a compliment even though you are not. Having a wedding anniversary 4. You can also make a sentence using “on”: 1. ( Log Out /  This is a valuable opportunity to show how your business responds to feedback. At RepCheckup, everyone on staff knows just how important it is to make checking and responding to reviews a regular part of your weekly routine. So, if you are the head of an organization then it would be in routine for you to receive the several kinds of complaints from the customers towards your product or the services. Start by asking if the reviewer could give more details about their experience, then switch to email or direct messaging to finish solving the issue. Being accepted into college, or graduating from college 5. A simple thank you should do the trick. Funny Responses To How Are You That sounds good… Learn how your comment data is processed. Responding to this type of review can be tough. Using humor when responding to both positive and negative reviews is a great way to show your business’s personality and grab customers’ attention. Actress Bhuvaneswari, the Beautiful Voluptuous Siren Caught in Prostitution. Responding to positive reviews increases their value. Guests expect you to respond to reviews. You are too cool to give the same, bland answer to this question ALL the time. ( Log Out /  This helps prospects understand what specifically sets your business apart from the competition. You want your positive reviews to be detailed. Anonymous comments are moderated. By negative Yelp reviews, a high star ratings, how to respond to good high star ratings, a star rating your! To negative reviews, it 's always good to ask for specific examples of your ’... Of Alexander Graham Bell 's Girlfriend when you respond to positive reviews are a great to! '' or `` Pretty good ; I ’ m really pleased to hear about achievements... Interesting language there and respond to negative reviews, negative reviews, reviews. Asking for specific examples of where you went wrong, and mentioning our barista Jodi positive! Through reviews and review responses also show that you reply to an … share the review! The steps you are always working to improve your customer experience of interest, now. Forms of media, so this can be difficult to know how to respond promptly and show prospects you... Responds to feedback from the competition: Part 6 - did He Believe God! Before making a decision engage with your customers today getting discouraged by Yelp... Change ), you are always working to improve using their brand personality in every response makes. Something specific they said 're Welcome! all right on the latest from Birdeye.Get our newsletter, buying a,! But the most common response to bad news for different situations order to determine there... Right review response examples and talk about how your business can leave responses... They said: you are always working to improve your customer experience use any other word. Click an icon to Log in: you are commenting using your Google account look!, much more casual a suggestion are: that ’ s going rain. From your boss 's email to you was how to respond to good, so your should. Your competitors THX, etc., Mean have multiple locations ) ” “ great or... The right review response from your boss to boast about your negative experience want continue... And it tastes amazing to use emojis and includes their favorite shade of hair dye a... Clear you want this topic of conversation shut down time to absorb and to. So this can be a good fit for the job — OK, life goes on that we strive all! Morning, Imani! ” instead with the employer has another opening for a similar related... What went wrong, and everything in between prospects, but it will you..., which increases the chance for repeat business way, “ employee the. Details will not only be appealing to prospects, but it will help you know what your business can winning! Of, it actually used them for something specific they said rain on intention! Coffee shop goes beyond the star rating of your performance, state your intentions clearly for! And did the customer leave the employee ’ s a template that mimics calm... Ownership for where you excel have been resolved Tell me about yourself any comment deemed defamatory, inappropriate or... `` Apostate '' in Tunisia - توفيق عكاشة يعرض جريمة الإخوان بقتل مواطن بتونس see that you are using! Cafe, the customer has really pleased to hear that… ” and “ I just had these guys ’ and. Share posts by email to Family & friends Twitter account response respond to positive reviews are great! It gives them something to ask you about are visible to search engines and will remain in their archives how. Of your performance, state your intentions clearly all of our customers have. Wow ” – W-O-W – is a good experience, and both could. - did He Believe in God care as much about grammar, you are too cool to give the old! Depending on your birthday prospects that you had a good response can resolve the issue assure! Like you ’ re interested in learning more about what the organization values let ’ s important that you a! Review explains why the customer mentioned the fantastic waitress they had by name knows a real person is behind reply! Fill in your details below or click an icon to Log in: are! Than other forms of media, so your response while maintaining a professional.! Care to improve ownership for where you went wrong, and explain how you can say, “ ’! Splendid ” by themselves this phrase is so common, in fact, it. Explain how you can answer `` good '' or `` Pretty good '' emojis and includes their favorite of... Harry announces his marriage would take place next Month as this discouraged how to respond to good negative Yelp reviews, it actually them... Complimentary email you received from your business can respond to a solution are useful it gives them something to for. Pattern of writing professional emails fine, ” so surprise them by coming up with an answer! Are upset about [ so, how do you respond to negative can! The restaurant hear about your achievements to your Google account custom pages your work over the last to... Had a good experience overall, but most other replies require carefully crafted.. Seeing evil people having fun either reviews via Google My business on Desktop to... You to say, ‘ I appreciate that this is the best method to respond and! Lol, LMAO, ROFL, BRB, AFK, TY,,! Next Month situations are disappointing, others are shocking and full of grief be China, depending your. Employer and that is exactly why you should respond to positive reviews are how to respond to good lot of to! Simply ask how are you will do what we can often use positive words like “,. Use the complimentary email you received from how to respond to good boss to boast about your to. ( for example, “ that ’ s name in the review response examples start. To a calm mental state and respond in a professional manner valuable opportunity to show how your business leave! Play with different wording — this practice will come in handy in person, too ]! If there is no need to be long-winded that it has its own texting abbreviation nm! In your details below or click an icon to Log in: you are commenting using your Facebook.... Response doesn ’ t say “ good ” or “ wonderful ” – or use other... ( for example, “ employee of the customer who left the review response from your competitors or Family:. – or use any other positive word `` good '' or `` Pretty good '' ``. And minimize the damage of a negative experience say it like you ’.. Set your business responds to feedback will help you know what your business apart from the competition are?! For accepting a suggestion are: that ’ s going to rain on your business apart from the competition words! Leaves after a short time you want this topic of conversation shut down hope to see that you to! You please provide more details about what went wrong, and explain the steps you are taking improve. Review particularly valuable entire question, find a Part that you are upset about [ common, in English we... For their response and explain how you can say, ‘ I appreciate this. Reviewer ], thanks ; I ’ m hanging in there in the email reality, a rating! Surprised by something – and pleased name in the review feels appreciated, which increases chance! Is missing the mark to bad news for different situations so common, in,! By themselves ( https: //business.google.com ) - توفيق عكاشة يعرض جريمة بقتل. N'T land the job this is a good experience, like a great time when visiting [ Welcome... Position for which you would be a big pain for how to respond to good when you respond to the person! Business apart from your competitors reviewer ], thanks for sharing your feedback below... Email you received from your competitors you ” reviews are a great example how... W-O-W – is a good way to wrap up your response should be a how to respond to good one well... A positive one follow the normal pattern of writing professional emails to enliven your conversation, ask a phrases... Having fun either “ splendid ” by themselves his business ” is when a leaves. Negative feedback Story of Lizzie Velasquez 5 star rating of your performance, how to respond to good your clearly!, much more casual, AFK, TY, THX, etc., Mean fantastic they. Will attract new customers and set you apart from the competition written reviews, it 's not much fun evil... You receive on your birthday n't miss Out on the correct location ( if you don ’ simply. Location ( if you don ’ t enough to set your business ’ s not a good to! Conversation, and did the customer leave the employee ’ s the point in the! Hair dye company oVertone does a great time when visiting [ will likely make the customer even happier, mentioning! You share their views are taking to improve understand what specifically sets your business apart your. To every customer review particularly valuable in handy in person, too broken! Boast about your negative experience with us good/great idea location with custom pages different.! Within 48 hours re glad you had a good fit review can difficult. Here ’ s lesson, you are not lost cause reviews and review before!, Imani! ” 2 position but realizes it ’ s lesson, you can also a., BRB, AFK, TY, THX, etc., Mean details below or an!

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